AODA and the standards

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) aims to make Ontario accessible by 2025 through the development, implementation, and enforcement of

standards relating to 5 areas: customer service, employment, information and communications, transportation, and the built environment (buildings and outdoor spaces).

The AODA has two regulations, the Accessibility Standards for Customer Service, O.Reg. 429/17 (Customer Service Standard) and the Integrated Accessibility Standards Regulation, O.Reg. 191/11 (IASR). The IASR has four accessibility standards: Employment, Information and Communications, Transportation and the Design of Public Spaces. In addition to the requirements for larger public sector organizations, libraries of educational and training institutions also have additional obligations and compliance deadlines.

Under Section 18 of the IASR, libraries of educational and training institutions that are obligated organizations shall provide, procure or acquire by other means an accessible conversion ready format of print, digital or multimedia resources or materials for a person with a disability, upon request. Special collections, archival materials, rare books and donations are exempt from these requirements.

Further information about compliance requirements under the Customer Service Standard and the IASR can be found in the AODA and university libraries section of this toolkit.

Compliance timeline

  • January 1, 2012
    • Emergency procedure, plans or public safety information
  • January 1, 2013
    • Educational and training resources and materials
    • Training to educators
    • Public libraries
  • January 1, 2014
  • January 1, 2015
    • Accessible formats and communication supports
    • Educational libraries - print-based resources
    • Producers of educational or training material - Textbooks
  • January 1, 2020
    • Educational libraries - multi-media/digital resources
    • Producers of educational or training material - Supplementary print materials
  • January 1, 2021
    • All internet websites and web content must conform with WCAG 2.0 Level AA (excluding live captioning and audio description)

More information

For more detailed information on compliance dates and requirements and how they may apply to individual institutions, visit the AODA Compliance Wizard or call the ServiceOntario AODA Contact Centre at:

Toll-free: 1-866-515-2025

TTY: 416-325-3408 / Toll-free: 1-800-268-7095

Fax: 416-325-3407

For more resources on understanding and complying with accessibility standards, visit the Accessibility Directorate of Ontario’s AccessON.